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FAQ for My Skincare Coach

Frequently Asked Questions - MySkincareCoach

1. By purchasing MySkincareCoach, am I committing to a subscription?

No. MySkincareCoach is a one-time purchase, and there are no hidden or additional costs. After you purchase the course you will not be charged for anything else.

2. Is MySkincareCoach sponsored by any third parties (e.g. cosmetics manufacturers)?

MySkincareCoach is not sponsored by any third party companies and is 100% impartial. We have created the course based on our studies at Lappeenranta University and Formula Botanica, as well as many years of experience working in the beauty industry. The material that the course covers is based on unbiased facts that we have gathered to help you understand your skin and how to take care of it, without the influence of any marketing. The purpose of the course is, ultimately, to help you make better choices for you and your skin.

3. How does MySkincareCoach work in practise?

After you have purchased the online course, you will receive an order confirmation. This email will contain a registration link as well as welcome instructions for the course. My Skincare Coach online course material has been divided into 4 different parts, each covering a different theme important to holistic skincare. Every part contains 3 different sessions which you can go through when ever and where ever it is suitable for you.

We have decided however to space out the release of the course materials into smaller portions, so that the information is easy to digest and can easily fit into a busy schedule. A new session will became available every other day, with a two day break in between the different parts. Once a new session is available for you to view, you will receive an email from us. The course also includes loads of interesting bonus material for you to go through in case you wish to deepen your understanding. These bonus materials will be also released throughout the course.

Once the sessions have been published, they will available in the e-learning platform for one year. This means if you can't go through the sessions right away, that's ok. If for you it is better to go through the materials for example 3 at a time you can do that. You can also go back to materials and read them again in case you need to.

But, there is a reason why we have wanted to publish the sessions in a certain order. In order for you to understand all the links between the materials, we want you to go through the sessions in the order they have been published in.

4. I'm really interested in the course but I'm not sure that I have enough time to dedicate to all of the material.

We wanted to make sure that the course is easy to balance with a busy schedule. As busy working moms and entrepreneurs, we understand that your time is precious, and we want everyone to be able to work through the material at their own pace and on their own timetable.

Our goal was to give you all the information you need and make it fun and interesting too. On average, it will take you around thirty minutes to complete each session. There are three sessions in each part of the course and four parts in the entire course. This means in total, each part will take about an hour and a half to complete. So, all you have to do is set aside half an hour three times a week. If you want more material, feel free to take advantage of the free bonus material offered each week.

In order to make it easier for you to go through the course have spaced out the release of course materials. We know that this way it's easier for you to understand and digest the information. This way it also feels very easy to complete the course. For learning purposes it is easier and more rewarding for you to reserve just a little bit of time to go through one session, complete it and feel good about doing it rather than seeing all the sessions at once and trying to figuire out when to go through -what seems then- a big chunck of material.

What's good to remember as well that once the sessions have been published, they will available in the e-learning platform for five months. This means you can go through them when ever it is suitable for you.

5. Why is the course divided into four different parts?

We did this to make the course material as logical and comprehensive as possible.

- Part one covers skin biology (don't worry, we've made it much more fun than it sounds! Plus it's easier for you to make better decisions in skincare once you know how the skin works. Same way like with food: as soon as you start understanding the ingredients for cooking, you start making better meals)
- Part two goes into lifestyle choices and their impact on our skin health
- Part three contains everything you need to know about shopping for cosmetics, including product examples and instructions on how to read ingredient lists, how to shop smart, choose the best cosmetic products for yourself and most importantly how to make sure you get what you are paying for
- Part four will go into the specifics of using cosmetics to build the perfect personalized skincare routine.

6. How long does MySkincareCoach take?

Once you start the course we will publish the course sessions one by one throughout the following 28 days. We have chosen this length for a couple of reasons: this is the time that it takes on average for the skin’s outer layer to renew itself and also because we wanted to space out the release of the materials so the course doesn’t feel overwhelming.

We created the material so that it is possible to go through it even if you have a busy life, but at the same time so that you feel confident that you are learning important information for you skin health and getting what you paid for, and more.

7. Does the course include tests or exams? Do I have to pass them in order to complete the course?

Absolutely not. MySkincareCoach has been created for everyone to make the most out of their skincare. The course does not include any tests or exams, it’s all about you to learn what’s best for your skin.

8. Who has created the course material for MySkincareCoach? How do I know that the information is trustworthy?

The course material is based on skin biology and scientific research. The course has not been sponsored by any cosmetic brands and the information you'll find within the course is unbiased. We have simply taken all the information we've learned that has changed our skin and our lives and put it together to share with you.

MySkincareCoach was created by three Finnish women: Veera Brückler, Kati Partanen and Susanna Laine. All of them have master's degrees in business from Lappeenranta University of Technology as well as diplomas from Formula Botanica where they studied skin biology, advance skin science and cosmetic manufacturing. The course also consults a team of wellness experts to share knowledge in their various fields of expertise. During the course, you'll hear from Annina Francioso, a nutritionist specialized in recovery and stress management; Annamari Seilola, a nutritionist (Dip NT, Premier Training, London, UK, mBANT); and Riina Laaksonen who is a personal trainer, nutritionist and life coach.

9. I prefer to use synthetic/natural/vegan cosmetics, is MySkincareCoach right for me?

Yes! The course does not dictate your choices. What the course does do is it helps you better understand your skin and make better decisions to take care of it in the best, most effective way possible. After completing the course, you will be able to avoid buying products whose marketing claims are false, those that are overpriced, and those that simply do nothing for our skin. You will also learn about how lifestyle choices impact the condition of your skin and how to feed your skin from the inside out.

10. How soon can I expect to see improvements in my skin?

This really depends on your current situation and how many steps you need to take to achieve a holistic skincare routine. Taking care of your skin is a process and an investement for the future. Once you change your lifestyle and skincare habits, there is a good chance you will see changes after just a few days.

This is not a "fast diet" or "30 miracle cure". This course is about you gaining information on how your skin truly works and understanding the holistic aspect of skincare that will help you for the rest of your life in order to make better choices when it comes to skincare, your health and for your wallet.

We've received feedback from hundreds of customers that have seen changes for the better within days of starting the course. However, it's important to understand that this training alone is not a quick fix, and the changes really need to be implemented to see results.

We also want to emphasize that the most significant changes, as well as signs of premature aging, will show long-term. MySkincareCoach is a guide to help you take care of your skin the right way, for the rest of your life.

11. I don't have any skin problems and I'm happy with the condition of my skin. Would I still benefit from this online course?

Yes, absolutely! There's a lot that goes on with our skin that we may not know about, and we could be making mistakes that will show up later in life. Premature aging is one of the best examples of this, as well as one of the most preventable skin conditions. Other skincare mistakes might cause skin to become topically dry or start overproducing oil throughout the day.

You will also learn how to avoid mistakes when shopping for cosmetics and spot incorrect or false advertisements. This will lead you to shop for better products as well as using your money wisely. You will find out during the course which lifestyle choices are essential when it comes to having healthy, glowing skin. Don't worry, we will go much deeper than "don't stress, get more sleep, and drink water" (although those are important things to remember!).

The material in MySkincareCoach includes information that each and every one of us can benefit from. We see the course as an investment: we want to equip you with the knowledge and tools to take care of your skin that you can apply for the rest of your life.

12. Do I have to change all my lifestyle habits in order to gain something? Does the course, for example, require strict diet changes?

This, again, really depends on your current situation. We will most definitely not recommend a very strict diet, but we will tell you how and which diet choices impact the health of your skin. Because there are many different factors that impact the condition of our skin, we want you to be able to take what you learn in the course and use that knowledge to make the right adjustments for you. You don’t need to change everything at once. Every single better decision is a step towards healthier and better looking skin.

The course has been created so that everyone can benefit - whether you're a wellness pro or more of a novice. You may need more guidance now, or you may need the tools to prepare you for the future. No matter the situation you're in, you will find useful information to support and maintain the health of your skin in MySkincareCoach.

Still have questions?

We are happy to hear from you and answer any questions you might have. Susanna and Penny are responsible for our customer service so feel free to contact them at letstalk@twistbe.fi or contact them through WhatsApp or phone at +358 40 196 9604.

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